An1 Privacy Policy — How We Protect Your Information
User privacy is a top priority at an1. This policy clearly outlines what information we collect, how it is used, how it is protected, and what your rights are as a Malaysian user.
Last updated: 2026. Continued use of the an1 platform following any changes to this policy constitutes acceptance of the updated terms.
1. Information We Collect
When you register and use the an1 platform, we collect several categories of information to keep the platform running smoothly and to give you the best possible experience.
Account Information
Includes your username, email address, phone number, and any other profile details you provide during registration or when updating your account profile.
Payment Information
To process deposits and withdrawals in MYR, we collect the necessary information related to your chosen payment method, such as online banking or e-wallets. Full card numbers are never stored on our servers — only the tokens required to process transactions.
Device & Browser Information
We record device type, operating system, browser version, IP address, time zone, and language settings for the purposes of security, fraud detection, and optimising the user experience across smartphones and desktop computers.
Usage Data
Information about how you interact with the an1 platform — such as pages visited, games played, session duration, and in-account actions — is collected automatically for internal analytics and platform improvement purposes.
2. How We Use Your Information
All information collected by an1 is used solely for the following purposes and for no other purpose without your consent:
- Account management: Allows you to register, log in, manage your profile, and update your personal information.
- Transaction processing: Processing MYR deposits, withdrawals, and payment verification securely and accurately.
- Platform security: Detecting suspicious activity, preventing fraud, protecting accounts, and maintaining the integrity of the an1 platform.
- Customer support: Providing relevant support and resolving account, transaction, or technical issues more effectively.
- Service improvement: Analysing aggregated usage patterns to improve interface design, platform speed, and content.
- Platform communications: Sending you important notifications related to your account, security, or terms updates via email or in-account messages.
An1 does not use your data to sell to third-party advertisers or for any marketing purposes unrelated to this platform's services.
3. Cookie Usage & Session Tracking
The an1 platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a more personalised experience to each user.
Essential cookies: Required for core platform functions such as maintaining your login session, remembering your language preference, and securing every request.
Analytics cookies: Helps us understand how users interact with the an1 platform as a whole — this data is collected in aggregate and does not identify any individual personally.
How to manage cookies: You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect your login functionality and account security on this platform.
4. Data Storage, Security & Sharing
Storage & Security
All an1 user data is stored on servers protected with SSL encryption and industry-standard technical security measures. Access to user data is granted only to staff who genuinely require it to carry out their legitimate duties.
Data is retained for as long as your account remains active or as long as necessary to meet legal and operational requirements. When data is no longer needed, it is securely deleted or anonymised in accordance with established procedures.
Sharing with Third Parties
An1 does not sell or rent users' personal information to any third party for marketing purposes. However, information may be shared in the following limited circumstances:
- Payment service providers: To process MYR deposits and withdrawals, the necessary information is shared with payment processors who have signed confidentiality agreements.
- Legal requirements: Where required by law or a valid court order, an1 will disclose the necessary information to the relevant authorities.
- Fraud prevention: Minimum necessary information may be shared with security partners to detect and prevent fraudulent activity affecting the platform.
5. User Rights & How to Contact Us
As an an1 user, you have the following rights regarding your personal data held by the platform:
You have the right to request a copy of the personal information we hold about you. Contact support to submit a request.
If your information is inaccurate or incomplete, you can update it directly in your account settings or reach out to support for assistance.
You may request the deletion of your account and personal data, subject to applicable legal retention requirements.
Changes to This Policy
An1 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. Users will be notified of any material changes via an in-platform notice or email. The date of the latest update will always be shown at the top of this document.
How to Contact Us
If you have any questions, concerns, or requests regarding your privacy and data protection on the an1 platform, please contact our team by email at [email protected]. You may also refer to the FAQ for quick answers to the most frequently asked questions.
Your Data Is Safe — Play with Confidence
Knowing how an1 protects your information means you can play with greater peace of mind. Register a new account or log in to continue your experience with us.